These Terms of Service ("Terms") form a binding agreement between you and Grain Rain Holdings Ltd., a company registered in England and Wales (company tax reference 0017141369) trading as Myharambee ("Myharambee", "we", "us", "our"). They govern your access to and use of the Myharambee website at myharambee.com, our iOS and Android apps, and any related features (together, the "Service").

By creating an account or using the Service, you confirm that you have read these Terms and our Privacy Policy and agree to be bound by them. If you do not agree, do not use the Service.

1. The Service

Myharambee is a community childcare exchange platform that connects parents and verified providers in the United Kingdom. It operates on a points-based exchange: providers earn points by giving childcare, parents spend points to receive it. No money changes hands between users for childcare provided through the platform. Points have no monetary value, are non-transferable, and cannot be redeemed for cash.

We are not a childcare agency, an employer of providers, or a party to any care arrangement between users. We provide tools verification, matching, scheduling, communications, points accounting, and safety features to help parents and providers transact safely.

2. Eligibility

To use the Service you must:

• Be at least 18 years old.
• Have legal capacity to enter into a binding contract.
• Not be currently barred from working with children under UK law.
• Not have been previously removed from the Service for a serious violation.
• Provide and maintain accurate information.

You are responsible for activity under your account. Keep your credentials safe and notify us at support@myharambee.com if you suspect unauthorised access.

3. Provider Verification

If you wish to act as a provider on the Service you must complete the verification pipeline before a provider profile is enabled:

• Verify your email address.
• Complete identity verification (KYC) through our identity provider Stripe Identity.
• Hold a current Disclosure and Barring Service (DBS) check at the appropriate level for working with children, and supply the certificate number and (if applicable) the Update Service subscription number.
• Complete all required training courses provided through the platform.

We may verify, audit, request renewal of, or refuse acceptance of any verification at our discretion. Approval to provide care does not imply Myharambee's endorsement, employment, or supervision of you.

4. Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law, including child protection, data protection, employment, equalities, and consumer law.
• Misrepresent your identity, qualifications, availability, or experience.
• Harass, threaten, abuse, defraud, or endanger any user, especially a child.
• Charge or accept any payment outside the points system in connection with care arranged on the platform.
• Try to circumvent verification, fees, or safety features.
• Reverse-engineer, scrape, or interfere with the Service.
• Collect personal data about other users beyond what the Service displays to you, or use data you receive for any purpose other than fulfilling the booking.
• Post unlawful, defamatory, hateful, sexually explicit, or grossly offensive content.

We may remove content, restrict accounts, or terminate access for breach of this section.

5. Bookings and the Points System

A booking is a contract between the parent and the provider. Myharambee facilitates the booking but is not a party to it.

• The parent's points are placed in escrow when a booking is confirmed and released to the provider on completion.
• Cancellation tiers apply (24h+, 6–24h, 1–6h, less than 1h before start) with progressively larger reliability and points effects.
• Overtime is charged at the published rate per child per 15-minute block beyond scheduled end.
• Each user starts with 0 points; verified providers receive a 20-point welcome credit.
• A capped negative balance ("debt cap") is permitted to allow short-term swaps; we may close out negative balances at our discretion if not resolved.
• Reliability scores reflect punctuality, attendance, and completed sessions. Repeated late cancellations or no-shows may lead to suspension.

We may adjust point values, the debt cap, cancellation tiers, or the reliability formula, with reasonable notice, to keep the exchange fair.

6. Session Monitoring

Child safety is the most important thing we do. To support providers in honouring their duty of care, the Service includes location-based session monitoring for confirmed bookings.

How it works

When a provider checks in to a session:

• The Service registers a geofence around the agreed session location using your device's operating system.
• The provider's device sends periodic location heartbeats to our servers while the session is active.
• If the provider leaves the geofenced area for longer than the safeguard window, or if the device stops sending heartbeats during a session, the system raises an incident and notifies the parent and our admin team.

Provider obligations

As a provider, you agree:

• To grant the location permissions the app requests at session check-in (including "Always" or background location on iOS and Android), and to keep them granted for the duration of the session.
• To keep the device with you and powered on during the session.
• Not to leave the children alone or with anyone who has not been agreed in advance with the parent.
• That if you must briefly step away (collecting a delivery at the door, taking out rubbish), you will not leave the geofence.
• That if a planned outing takes you outside the geofence (a walk to the park, a school run agreed with the parent), you will mark the outing in the app before leaving.

Refusal or revocation

If you decline location permission or revoke it during a session, the session ends automatically and the parent is notified. Repeated refusal may result in suspension of provider status.

What the parent sees

The parent does not have a live continuous view of the provider's location. The parent receives notifications about session status (check-in, check-out, planned outing, incident) and, when an incident is raised, the provider's last reported approximate location and the duration of the absence.

What admins see

Our trusted safety team can review session monitoring data and incident records when investigating a report, an appeal, or a safeguarding concern. All admin access is logged.

Privacy

Session monitoring data is only collected during active sessions, only stored for the periods set out in the Privacy Policy (30 days for routine traces; 7 years for incidents), and only shared as described there. The lawful basis is our legitimate interest in protecting children, balanced against the privacy of providers, supported by a documented Legitimate Interest Assessment.

By acting as a provider, you consent to session monitoring as described here and in the Privacy Policy.

7. Safety, Reporting, and Escalation

You must:

• Report any safety concern to us promptly through the in-app messaging or support channels.
• Cooperate with admin investigations of reports affecting you.
• Comply with all child protection laws, including reporting safeguarding concerns to the appropriate authority where the law requires.

If you cannot resolve a concern with the other user through the in-app messaging, you may escalate to admin support, who will investigate and may take action ranging from a warning to immediate account suspension or referral to authorities.

In a true emergency, call 999 first. The Service is not a substitute for emergency services.

8. Reviews and Ratings

You may leave reviews and ratings of users you have transacted with. Reviews must be truthful, based on first-hand experience, and respectful. We may remove reviews that are defamatory, harassing, discriminatory, off-topic, or that disclose another user's personal data without consent.

9. Intellectual Property

The Service and all its content (other than user-submitted content) are owned by Myharambee or our licensors and protected by copyright, trade mark, database, and other intellectual property rights. We grant you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. We do not transfer any IP rights to you beyond that licence.

You retain ownership of content you submit. You grant Myharambee a worldwide, royalty-free licence to host, display, transmit, and adapt that content as necessary to operate the Service and to support compliance, moderation, and safety functions.

10. Disclaimers

We provide the Service on an "as is" and "as available" basis. We do not employ providers or supervise the care they give. We do not guarantee that any user will meet your specific needs or that any provider's information is complete or current. Verification reduces but does not eliminate risk; you remain responsible for your own diligence and decisions.

We do not exclude liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded under UK law.

11. Limitation of Liability

Subject to section 10, our total aggregate liability to you for any claim arising out of or in connection with the Service is limited to the greater of (a) £100 or (b) the value of any service fees you have paid to Myharambee in the 12 months before the claim. We are not liable for indirect or consequential losses, including loss of profit, loss of goodwill, or loss of opportunity.

12. Indemnity

You agree to indemnify Myharambee against any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, your violation of law, or your interactions with other users.

13. Suspension and Termination

We may suspend or terminate your account, with or without notice, if:

• You breach these Terms or our policies.
• Your continued use poses a safety risk, especially to children.
• We reasonably believe your account has been compromised or used for fraud.
• We are required to do so by law.

You may close your account at any time from in-app settings or by contacting support@myharambee.com. Closure does not extinguish liabilities incurred before closure or our right to retain data per the Privacy Policy.

14. Changes to the Service or these Terms

We may update the Service and these Terms. For material changes to the Terms we will post the revised Terms on the website and in the app, and where the change materially affects your rights, give you advance notice by email or in-app banner so you can review before the change takes effect. Continued use of the Service after the change indicates acceptance.

15. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Disputes will be heard exclusively by the courts of England and Wales, except that consumers resident in another part of the United Kingdom may also bring proceedings in their local courts.

We encourage you to contact us first at legal@myharambee.com so we can try to resolve any dispute informally.

16. Contact